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Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.


The use of this website is subject to the following terms of use:


  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Images used to display products are for illustrative purposes only and may not be of the actual product. Please check the description to ensure the product meets your requirements.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
  • Prices and descriptions are subject to change without notice.
  • All prices are in Australian dollars. Suggested retail prices listed in distributor catalogs may vary from EasyR Australia retail prices.
  • Items can be withdrawn from sale at any time because we cannot control price increases from our distributors (we will not charge you the increased price without notifying you first).
  • We are not responsible for typographical errors.
  • We reserve the right to cancel a sale at any point.
  • We reserve the right to substitute products for comparable or like items.
  • Any installation of an item or part that is completed not using the correct and all of the required components as specified by the manufactures instructions will void any warranty.

Pricing

Due to numerous factors involved in sourcing, the prices of goods are always subject to change. Filter Warehouse AU reserves the right to change the prices of goods at any time without prior notice.

By placing an order with us, you agree to pay the price for the goods and any delivery charge indicated at the time of order.

 

Typographical Errors

In the event that a Product is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers, Filter Warehouse AU reserves the right to refuse or cancel any orders placed for Products listed at the incorrect price. Such occurrences may warrant a refund or store credit and will be assessed on an ad hoc basis.

If there is any inconsistency between the prices shown in EasyR catalogues, emails or other promotional material and the prices shown on the Website due to human or typographical error, EasyR reserves the right to nominate which price the Product will be sold for and EasyR will not be held liable or responsible in any way.

 

Special Orders

Special orders are made just for you and normally contain items that are not held in regular stock. The order is made at the specific request of the customer and as such, special orders cannot be cancelled, returned or exchanged under any circumstances. We are not responsible for production delays or other unforeseen circumstances that delay delivery of any special order.  We will provide an estimate of the lead time required for your order, however, we cannot guarantee a lead time in any case. No price adjustments or loaner items will be given due to manufacturer's delay.


Damaged Shipments

We will do our best to efficiently and safely package your item so that it arrives undamaged. It is the customer's responsibility to properly inspect the item for damage prior to signing and accepting the delivery, if any damage is suspected then refuse to sign and notify us. On opening, if any damage is found on the item then you are required to notify us within 5 days of receiving the delivery. If we are not notified within 5 days of you receiving the delivery we will be unable to process a claim for replacement or repair.

If the customer requests for the item to be left without signature at a unattended location then to the extent permitted by law, including the Competition and Consumer Act 2010 (Cth), we accept no liability and you will not hold us responsible for any loss, damage or other liability occasioned to any items or any claims by you, the Receiver by you choosing to have the goods left at a unattended location and not signed for.


Missing or Incorrect Items

We do our best to ensure all orders are picked and packed correctly. If on receiving your order, you believe an item or items to be missing or incorrect you are required to notify us within 3 days of receiving the item. If on the installation of your item you find a component missing then you are required to notify us within 3 days. Any installation of an item or part that is completed not using the correct and all of the required components as specified by the manufacture will void any warranty.  If we are not notified within reasonable time* we will be unable to accept a return or process a claim for a missing item. Once the item has been installed or used, we will be unable to accept a return or process a claim.

 

Special Returns Information

Some items have special warranties and return conditions from the manufacturer. These policies are to ensure the best possible experience in the event you purchase an item and have issues with that item. If your item falls under one of the following categories we will require you to contact us to resolve your issue or process your return.

Used and Damaged Parts: Any part which, in our opinion, shows evidence of being used or installed contrary to manufacturer's instructions, and/or subjected to improper handling, packaging or return shipping by the customer, will not be eligible for exchange, refund or warranty consideration. Remember, we can't return products to suppliers or re-sell them to other customers if you damage them when installing.