Delivery Information

Postage Price

All purchases that total over $50 at Filter Warehouse AU come with FREE standard postage Australia-wide unless otherwise specified in the item description, or they are excluded from the offer (see below for details). If the total purchase is below $50, an additional shipping charge will be required for postage.

If you have any special requirements for postage, please get in touch with us so that we may provide a quote or estimate of any extra costs that may be involved upfront (i.e. postage insurance).

Freight Time

We endeavour to dispatch all items within the estimated dispatch time frame noted on the purchased item. If your item is unavailable or there is an unforeseen delay we will contact you to via email. Freight times are indicative only and provided via Australia Post. When tracking your order via the Aus Post website a delivery time frame will be provided.

We will not be held responsible for late deliveries due to issues with the freight provider used.

Freight Method

All parcels contain a tracking number and will be left if safe to do so, if not your parcel will be carded for pick up at your local post office. Standard and free shipping is sent via Australia PostParcel Post. Bulky items, heavy items (e.g. Whole House Systems), and dangerous items may be shipped with a courier service. We are committed to providing our customers with the best delivery. In circumstances where an item is unsuitable to be delivered via chosen shipping method (e.g. item is too large for Australia Post), we will ship the item via the next best option. 

Insurance & Lost or Damage in Transit

We will do our best to efficiently and safely package your item so that it arrives undamaged. It is the customer's responsibility to properly inspect the item for damage prior to accepting the delivery, if any damage is suspected then refuse to sign and notify us. On opening, if any damage is found on the item then you are required to notify us within 5 days of receiving the delivery. If we are not notified within 5 days of you receiving the delivery we will be unable to process a claim for replacement or repair.

Once the item has been installed or used any defect or damage to the item will not be covered. If the customer requests for the item to be left without a signature at an unattended location then to the extent permitted by law, including the Competition and Consumer Act 2010 (Cth), we accept no liability and you will not hold us responsible for any loss, damage or other liability occasioned to any items or any claims by you, the Receiver by you choosing to have the goods left at an unattended location and not signed for.

Free Shipping Exclusions

While most items are qualified for free shipping on orders over $50, some items may be too heavy, bulky or dangerous to be sent by our standard shipping service. These items are excluded from the free shipping offer and will incur extra shipping fees. Such items may include but are not limited to whole house systems, CO2 canisters. To find out more, please contact us.